General terms and conditions of business

§ 1 Application of the General Terms and Conditions

The General Terms and Conditions accepted by both contracting parties regulate the terms and conditions between the provider/coach

(IntuWonderland Coaching

Owner: Tatjana Brandt,

Georgstraße 28,

52353 Düren,

Telephone: 49 (0) 176 72400 266,

E-Mail: tatjana@intuwonderland.de)

and the client as a coaching contract within the meaning of §§ 611 ff BGB unless otherwise agreed in writing between the contracting parties.

Coaching is an individual, process-focused form of advice to support, encourage and develop individuals. Coaching is always a voluntary process that is also actively and independently supported by the client.

The goal of the joint work between client and coach is to improve the ability to act by promoting self-reflection and perception, awareness, sense of worth and responsibility of the client.

The client must decide and act for themselves in their professional and private life! A coach can only help to reflect on or "test" the client's decisions and actions afterwards or in advance. Coaching is not psychotherapy - i.e. not a treatment for psychological suffering and disorders - and cannot replace psychotherapy!

The provider offers various booking services, in particular:

• Coaching to resolve emotional blockages
• Meditation and other everyday methods up to inner-child meditations for conflict resolution
• Business coaching for self-employed people and individuals to enable them to implement professional and private projects
• Business Coaching to Find Your Own Professional Satisfaction
• Business Coaching to Build Self-Employment

The contract is concluded when the client accepts the provider's general offer to provide coaching for everyone in dealing with and overcoming social conflicts or other purposes outside of medicine and turns to the provider for the purpose of advice, coaching, including business coaching, discussions, exercises for self-awareness and cognitive restructuring as well as relaxation exercises in accordance with the coaching and the specified procedures.

The provider is entitled to reject a coaching contract without giving reasons if the necessary relationship of trust cannot be expected, if the required information is not provided by the client, if the provider cannot or is not allowed to coach due to his specialization or for legal reasons, or if there are reasons that could cause him to have a conflict of conscience. In this case, the provider's claim to remuneration for the services provided up to the time of rejection of the coaching remains valid.

§ 2 Content of the consulting contract

The provider provides its services to the client by applying its knowledge and skills in the above-mentioned areas.

The consultation takes place exclusively online via Skype, Zoom, Google Meet, Whatsapp video/audio, by telephone or other suitable online tools. On-site consultation is not offered.

A subjectively expected success of the client cannot be promised or guaranteed. If the client refuses discussions or relaxation techniques and wants to be advised exclusively using scientifically recognized methods, he or she must explain this to the provider.

The provider is not permitted to issue sick notes or prescribe medication. No medical advice is provided.

§ 3 WhatsApp support and accompaniment between sessions

The provider offers its clients so-called WhatsApp support between sessions. WhatsApp support can also be provided via other suitable communication channels, such as Signal, Telegram, iMessage or SMS.

WhatsApp support does not replace coaching sessions and serves the purpose of accompanying, supporting, reminding, motivating or providing adapted exercises for specific situations to the client in their everyday life between sessions.

WhatsApp support is limited to:

• 3 minutes per voice message from the client
• 3 messages per week to clarify questions about the coaching process or to receive impulses on the coaching topic
• Bonus: Successes and positive developments can be shared unlimitedly within the 3-minute rule to support the coaching process.

Urgent voice messages must be specifically marked as such.

Availability: The client normally receives a response to his/her message within 48 hours on working days (Monday to Friday).

Unless otherwise agreed in writing, WhatsApp support ends with the last session of the coaching package (usually a recap session) within coaching packages with longer support. In the case of individually booked sessions, WhatsApp support begins after the session and ends one week later.

The clarification of organizational issues, such as appointment bookings, is independent of WhatsApp support.

§ 4 Rights and obligations of the coach

(1) Openness: The coach discloses the procedures and methods used upon request and also explains their benefits or possible risks upon request.

(2) Confidentiality: The coach maintains strict confidentiality regarding personal, intimate or confidential details of the client from the coaching sessions.

(3) Neutrality: The coach protects the interests of the client in his work. He does not influence the client in accordance with his own personal, political, religious or other views.

§ 5 Obligations of the Client

Before the start of treatment, the client shall inform the provider, upon request from the provider, whether he/she suffers from psychosis, trauma or other diagnosed illnesses and/or is or has been undergoing psychotherapeutic treatment.

If this information is refused, the provider has the right to refrain from concluding a contract or to terminate an existing contractual relationship without notice. The right to compensation for services already provided remains intact.

(1) The client is responsible for his/her own health before, during and after the entire coaching process.

(2) The client will attend all agreed coaching appointments punctually and conscientiously. He/she will take at least 10 minutes before and after each session to be able to sufficiently distance himself/herself from usual obligations.

(3) The client participates actively and enthusiastically in the coaching process. The coach can only provide suggestions for change and reflection. The client is aware that he/she (the client) must implement these suggestions actively and in an appropriate manner in order for the coaching to be successful.

§ 6 Remuneration of the provider/cancellation

a. The following payment methods are available, unless otherwise agreed: Advance payment by bank transfer. In principle, the following payment methods are available:

• advance payment
• bank transfer
• PayPal
• installment payment via PayPal

The payment claims arising from the concluded contract are due for payment immediately, unless otherwise stated in the respective offer or individually agreed. Unless otherwise agreed, when booking

For services, payment must be made by the agreed date, otherwise there is no entitlement to the service being provided on the agreed date or, in the case of courses, no entitlement to participation.

b. Costs for outdoor activities to support the coaching process will be covered in full, depending on requirements and agreement.

c. All prices are plus 19% VAT.

d. A coaching session usually lasts between 45 and 90 minutes. In individual cases, the session can last up to 2 hours if the coaching process is not to be interrupted. In these cases, the coach reserves the right to offset the additional time against remaining coaching sessions or to make a subsequent calculation.

e. If the coaching takes place neither online nor in the coach's premises, the coach will receive a flat rate of €0.50/km per session or journey as travel, expense and time compensation for journeys to the coaching location.

f. Cancellation less than 24 hours before the agreed appointment is subject to a fee. A cancellation fee equal to the agreed fee will be charged. This cancellation fee will be communicated when booking the respective appointment and sent as information via confirmation email.

This also applies to free appointments for which a cancellation fee of €25 is charged. If you do not attend a booked appointment without cancelling or only partially attend, no refund of the agreed fee for the appointment is possible.

§ 7 Confidentiality of advice

The provider treats client data confidentially and only provides information regarding the content of discussions and consultations with the express written consent of the client (waiver of confidentiality).

The above paragraph does not apply if the provider is obliged to pass on the data due to legal regulations - for example, if there is a reporting obligation to provide information on the basis of an official or court order. This also applies to information provided to legal guardians, but not to information provided to spouses, relatives, family members, work colleagues or superiors. Paragraph 1 also does not apply if personal attacks are made against him or his professional practice in connection with the advice, prevention and relaxation procedures and he can exonerate himself by using correct data or facts.

§ 8 Severability Clause

Should individual provisions of the consulting contract or the general terms and conditions be or become invalid or void, this will not affect the validity of the consulting contract as a whole. Rather, the invalid or void provision is to be replaced in a free interpretation by a provision that comes closest to the purpose of the contract or the will of the parties.

§ 9 Limitation of Liability

(1) We are only liable for damages that are based on a grossly negligent breach of duty in accordance with the statutory provisions. In the event of breach of contract or grossly negligent breach of duty, the amount of liability is limited to the agreed fee for the entire coaching process.

(2) In other cases, we are only liable for breach of a contractual obligation, the fulfilment of which enables the proper execution of the contract in the first place and on whose compliance you as a customer can regularly rely (so-called cardinal obligation), and this is limited to compensation for foreseeable and typical damage. In all other cases, our liability is excluded.

(3) Our liability for damages resulting from injury to life, body or health and under the Product Liability Act remains unaffected by the above limitations and exclusions of liability.

§ 10 Data Protection

The separate data protection regulations on our homepage under the following link apply: https://www.intuwonderland.de/datenschutz

§ 11 European Dispute Settlement

(1) We refer to the online dispute resolution in accordance with Art. 14 Para. 1 ODR-VO: The European Commission provides a platform for online dispute resolution (OS), which you can find at https://ec.europa.eu/consumers/odr. Here you can enter into the out-of-court settlement of consumer disputes arising from online contracts.

(2) We are not willing or obliged to participate in a dispute resolution procedure before a consumer arbitration board.

§ 12 Applicable law and place of jurisdiction

(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. If you have placed the order as a consumer and have your habitual residence in another country at the time of your order, the application of mandatory legal provisions of that country remains unaffected by the choice of law made in sentence 1.

(2) If you are a merchant and are based in Germany at the time of ordering, the exclusive place of jurisdiction is the registered office of the provider. Otherwise, the applicable statutory provisions apply to local and international jurisdiction.

Version of the Terms and Conditions: 1.0

Status of the General Terms and Conditions: August 27, 2024